Frequently Asked Question
How does Transborder S.A.S. – International Freight Forwarder work?
Transborder S.A.S. coordinates international transportation and logistics, from where you have your cargo to where you need it to be. All based on its know-how, relations and experience, accumulated throughout the last twenty years of business. We adjust all the details related with the space booking, pick-up and loading of cargo at supplier’s job site, pre-carriage, ocean transportation and on-carriage to final destination. From the beginning of the operation Transborder S.A.S. provides precise information on the status of the shipment through electronic means, or through telephonic requirement via the Client Service area. As your business allies, you can expect a partner with an optimum information management capability and a resourceful operation personnel, for a practically flawless operation from beginning to end.
How can I receive a quotation from you?
Through our webpage at the contact us section, or through telephonic request at our PBX. It is important that within the message, that you leave the characteristics of the cargo such as: description, weight, volume, and points of origin and destination of the cargo. Upon initial contact a commercial advisor shall communicate with you to acknowledge your requirement in detail within a term not exceeding 1 working day, thus proceeding with the preparation of the commercial offer.
What is the cost of a shipment?
For international transportation our rates for FCL shipments are determined by container type, weight and goods to be transported. For LCL/BB shipments, by the volume of the cargo (weight or measure) and goods to be transported. For inland transportation the rates are determined initially by weight and travelling distance, and further calculated based on goods to be transported in accordance with established freight tables.
What are the suggested shipment conditions?
Packing must be reviewed in detail by supplier who with due awareness of the goods must guarantee that it is appropriate and complies with the technical standards applicable to packages and packing. General characteristics that packing must comply for the goods to arrive at destination under optimum conditions are indicated herein below:
1. Protection properties.
2. Stability properties.
3. Adequate packaging that enables cargo insurance.
What shall I do if my cargo shows damages or missing parts?
Immediately notify your assigned Customer Service Coordinator in Transborder S.A.S., in the case that your company did not acquire the insurance through us, please let us have you insurance company contact information. Once the claim has been received, the Customer Service area shall review the case, execute the relevant procedures with the participating parties, and shall maintain you informed on the case’s evolution and communicate final response.
Why is insuring the cargo important?
The insurance was designed to cover possible material damages suffered by goods because of the transportation activity, for this, the cargo must comply with enlistment and packaging standards according to their nature and means of transportation. If the cargo is not insured, Shipper/Consignee shall be responsible to assume these type of liabilities as per contract terms. The insurance company acquires the risks inherent to the transportation activities and subrogated with the parties responsible for the loss.
Can I contract moving services with Transborder?
Unfortunately not. Services of Transborder S.A.S. are addressed to the entrepreneurial sector (importers or exporters). To such end, there are companies in the market specialized in transportation of households or personal items.
Which are the general advantages of using the O.T.M. (Bonded Trucking) service?
- Cargo will be well stowed given the trucker’s experience and know-how, thus avoiding losses.
- In comparison to Customs Transit (D.T.A.), O.T.M. does not require a Customs Agent to request the trip continuation.
- Cargo under O.T.M. receives priority treatment at customs.
Which are the advantages of making the O.T.M. Boneded Trucking operation with Transborder?
- There is a single contract from origin to final destination, regardless of the transportation means mix, all fully coordinated by Transborder S.A.S.
- Transborder S.A.S. centralizes the operation, being the only fully liable interlocutor.
- Better transit times for the logistics chain, avoiding third party coordination and intermediation.
- Trip Continuation Cargo has customs priority at the entry port and for movements at port.
Is loose cargo the same as consolidated cargo?
No, consolidated cargo (LCL, Less Container Load) is transported in a container for not having the sufficient volume to use a complete container. Loose cargo (Breakbulk) is that transported loose at the ship decks since its volume or weight -to a certain extent- exceed container specifications.
Why is freight calculated by the number of cubic meters, when dealing with more volume than weight in breakbulk?
Every sea transporter that works with non-container cargo has to calculate available spaces and charge them; as breakbulk carriers don’t abide by the container standards, spaces turn to be more relevant. Normally, the highest count between volume and weight is taken as reference. The rate is always expressed per revton (revenue tons) unit which is W/M (weight or measure) the highest count.
Which information is important to take into account upon quoting international transport?
- Description of the cargo
- Scope of services to be provided (incoterm indicating where we initiate activities and until which extent)
- Cargo packaging description
- Dimensions and weight per unit to be shipped
- Type of cargo (static, towable and self-propelled)
- Estimated shipment date or cargo availability date
- Status of goods (new or used)
- Packing List
- Photographs, Technical Drawings
- Brand and Model (if applicable)
Is it true, that sometimes Breakbulk cargo is less costly than that containerized?
Most of the extra dimensioned and heavy lift cargo handled in special container equipments (that is: flat racks, open tops and platforms), is susceptible of being shipped as breakbulk, being breakbulk the less costly means of transportation since it only pays for its revenue tons and not for a total for a standard unit plus lost spaces (in a cellular ship).